Further Information: Technical support category

Who should complete this category?

Those responsible for ensuring that the technology associated with e-Learning delivery is working effectively.

The category expands on the following.

Technology used to provide e-Learning should work without the user needing to worry about it. Sometimes people need help or the technology does not work.

Technical support includes a range of help with technology products such as computers or software. Support services try to help solve specific problems.

Your organisation should try to avoid problems in the first place by making sure that computers and networks work properly and useful software is available.

The organisation should have people and systems in place to make sure that users can get help when they need to. The type and source of help may vary according to the software used or the type of problem.

Related Resources

  •  
    Evaluation of the North West Virtual Learning Environment (NWVLE)

    Evaluation of the North West Virtual Learning Environment (NWVLE) for
    the North Western Deanery Foundation E-learning Doctor Induction Project. It identifies the key challenges for the VLE.

    Download file (145.4 KB pdf)

  •  
    N3 web site

    The NHS web site that provides information about the N3 technical infrastructure. N3 provides the entire NHS with fast broadband networking services via a private network.

  •  
    Technical Support - Wikipedia definition

    A definition of technical Support from the Wikipedia website.