e-Learning and administration, recording and reporting

Efficient administration underpins successful learning and development, including e-Learning. Recording and managing data and the subsequent reporting, all ensure that the learning and development function is able to provide an up to date relevant service to the organisation. 

An essential part of the training function, administrative duties, have to be carried out by all members of the team. This is often pulled together into one role.  Administrative duties have their own set of skills, knowledge and understanding.

Administration in e-Learning environments

Administration covers all aspects of learning and development activities, pedagogical, technical and creative.  Tasks range from arranging venues and facilities, booking IT equipment, advertising, coordinating joining procedures, typing, printing, collating handouts and other resources, setting up equipment through to evaluation and the maintenance of records. Training administrators are often the first point of contact for staff enquiring about training programmes.

If you are an administrator supporting e-Learning specifically you should

  • Be able to describe the content and types of delivery used within programmes to those members of staff enquiring about the course
  • Be able to identify those enquirers who may have concerns about the type of delivery and offer reassurance redirecting to other team members if required
  • Be able to use standard software packages such as word processing, spreadsheets and databases as a minimum
  • Be able to identify the classification of e-Learning courses for recording data
  • Understand the Learning Management System in operation in the organisation and have regular updates
  • Have knowledge of producing basic reports
  • Be able to format documents, video clips and other media for use by trainers in the development or adaptation of packages and blended learning

Skills for Data Collection and Reporting

Reports vary in content and complexity from the manual collation from paper-based documents to the more sophisticated reporting within the computer based Learning Management System being used.   All levels of skill should be present in the training team.

If you are responsible for reporting you should be able to

  • Organise methods of data collection and storage
  • Use spreadsheets and databases
  • Arrange data in a report
  • Present data in graphical forms
  • Analyse and interpret statistics

How can you gain the skills and knowledge?

General office and business administration is covered by a number of qualifications details of which can be obtained from the National Database of Accredited Qualifications.

The Chartered Institute of Development (CIPD) run a number of training related courses including a Certificate in Training Administration.

These links can be found in the resources below.

Understanding ICT

Back to the Trainer readiness page

Related Resources

    Certificate in Training Administration - CIPD

    Details of the Chartered Institute of Professional Development (CIPD) qualification in training administration.

    The Register of Regulated Qualifications

    The Register of Regulated Qualifications contains details of qualifications that are accredited by the regulators of external qualifications in England (Ofqual), Wales (DCELLS) and Northern Ireland (CCEA). Users can search for details on current and expired accredited qualifications.